Feature Requests

Allow Guest Collaborators to Create Items via Workspace Email-In When Email Intake Is Enabled
When a workspace is configured to accept emails from any sender and automatically create items from incoming emails, Guest Collaborator users currently cannot create items by sending emails from their own email addresses. This creates an inconsistency in the permission model: The workspace explicitly allows item creation through the email-in channel. External users and non-workspace members can successfully create items via email. Workspace admins can create items via email. However, a user who exists in the workspace as a Guest Collaborator is blocked from creating the same item through the same email channel. Business Scenario Many organisations use Guest Collaborators as customers, partners, or external stakeholders. A common workflow is: A customer sends an issue, request, or feedback via email. Teamhood automatically creates an item in the board. Workflows assign the item to the appropriate team members. The customer is assigned as a watcher or assignee and can track progress inside Teamhood. Currently, if the customer is registered as a Guest Collaborator, the item creation fails, even though the same email would succeed if sent from a non-registered external email address. Suggested Behaviour When "Accept emails from any sender" (or equivalent email intake setting) is enabled, Guest Collaborator users should be allowed to create items through the email-in functionality, even if they do not have permission to create items directly in the UI. This would: Enable customer-facing ticketing workflows. Remove the need for workarounds using intermediary email accounts. Keep UI permissions unchanged. Preserve the intended licensing model while improving automation and user experience. Expected Outcome Guest Collaborators remain restricted from manually creating items in Teamhood boards, but they can generate items through the configured email-in integration when the workspace owner has explicitly enabled email-based item creation. Impact: Medium to High. This would significantly improve customer support, service desk, and stakeholder collaboration scenarios without expanding Guest Collaborator permissions in the application UI.
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